Frequently Asked Questions

What is the platform for?

It gives the accredited Sports Clubs in West Dunbartonshire:-

(1)  an online central hub for all aspects of what the Clubs are and do – it does that by including LISTINGS for the Clubs, together with easy & direct access to other information that is relevant to the Clubs, their members and others

(2)  a free-to-use communication channel, straight to the mobiles, tablets and desktops of the Clubs, their members and others

What's included in it?

The platform is made up of: (1) an Apple approved App which runs on iPhones and iPads - this version of the App is available for download from the App Store; (2) a Google approved App which runs on Android devices - this version of the App is available for download from Google Play; (3) a mobile-enabled, public-facing website that can be viewed on all smartphones, tablets and desktops (called “the Community Website”); and (4) a mobile-enabled website that is the content management system for the Community Website (called “the Manager Website”). The Apps can be found by using the links to the App Store and Google Play in the header of this website.

Who can have a LISTING on the platform?

Each Sports Club that participates in West Dunbartonshire Leisure Trust's Quality Club Accreditation Scheme can have a separate COMMUNITY LISTING for: (1) the Club itself; (2) each Section of the Club (ie seniors, juniors, etc); and (3) each of its Teams.

How can the platform be used as a communication channel?

When a Club, Section or Team adds an EVENT or POST to its LISTING, the platform automatically sends a (free and immediate) push notification/email about it to every user that has that LISTING in his/her FAVOURITES.

In addition, West Dunbartonshire Leisure Trust (called “the Area Administrator”) can use the platform to send (free and immediate) push notifications/emails at any time, to: (1) Club members & other registered users; and (2) the Clubs themselves.

What is included in a LISTING and & how is one set up?

It features (a) an image (which can be a photograph or a logo); (b) one touch phone dialling; (c) one touch emailing; (d) one touch access to the Club’s website; (e) a long description (of up to 2,000 characters); (f) the ability to advertise EVENTS (including associated imagery); (g) the ability to make POSTS (including associated imagery) to communicate with members and others; (h) a full postal address; (i) relevant times information; (j) a link to Google Maps showing the Club/Section/Team’s location; (k) links to the Club/Section/Team’s own social media on Facebook, Twitter, Pinterest, Instagram, Google+ and YouTube; and (l) sharing functionality (enabling users to share details).

To set up a LISTING, the Club first applies to open an ACCOUNT via the Manager Website (a link to that appears as “Manager” in the footer of the Community Website). Details about the Club and the principal point of contact (called “the Account Administrator”) are entered and submitted to the WDLT (as the Area Administrator) for approval.

If WDLT (as the Area Administrator) approves the application, the ACCOUNT is opened and the Club is advised automatically by email. If WDLT (as the Area Administrator) rejects the application, the Club is advised automatically by email.

Once the ACCOUNT is open, the Account Administrator can sign into it from the Manager Website and: (1) add other authorised users to the ACCOUNT; and (2) compile the listings for the Club, Sections and Teams and submit them to WDLT (as the Area Administrator) for approval.

If WDLT (as the Area Administrator) approves a LISTING, it is displayed on the Community Website and the Apps immediately and the Club is advised automatically by email. If WDLT (as the Area Administrator) rejects a LISTING, the Club is advised automatically by email.

After first publication, all responsibility for the content of a LISTING is with the Account Administrator. With the exception of EVENTS that Clubs/Sections/Teams may apply to include in the WHAT'S ON, no content is subject to pre-publication approval by WDLT (as the Area Administrator) after that time.

Will EVENTS added to a LISTING also be included in the WHAT'S ON?

Maybe. The inclusion of an EVENT in the WHAT’S ON is subject to pre-publication approval by WDLT (as the Area Administrator) on an EVENT by EVENT basis.

Can the Account Administrator add other users to the ACCOUNT and set different authority levels for them?

Yes - this is done via the "Users" page of the ACCOUNT.

The Account Administrator simply adds the details of each new user and selects the appropriate "Role": (a) ADMINISTRATORS have full editing rights on the ACCOUNT and all LISTINGS held within it - they also have full approval rights, allowing them to authorise changes that will appear in the Community Website and Apps (b) USERS+ have no editing or approval rights on the ACCOUNT or LISTINGS, but they do have full editing and approval rights on EVENTS and POSTS (c) USERS have no editing or approval rights on the ACCOUNT or LISTINGS and, although they have full editing rights on EVENTS and POSTS, any additions or changes they make will not be displayed on the Community Website or Apps until they have been approved by an Administrator or a User+.

Can one-off PUBLIC EVENTS be included in the WHAT’S ON?

Yes